Skip to main content

An unforgettable help

There was a quality issue with one product. The customer asked me to come and segregate the products in their line. As a supplier, we always treat the customer as God. I immediately ran to the Customer plant with two quality inspectors with me to segregate the material. The procedure for segregation was not easy. First of all, I informed the customer about our visit so that they can arrange our entry at the gate. We entered the premises. There were a lot of approvals required to segregate the material. Till that time we were just waiting outside of the office. Once permission was done, we entered the plant. The material was arranged. We started segregation. It was summer. We were feeling like we were burning in the chamber. In that, every manager of the different department of customer started questioning about the generation of the defect. Some even shouted that because of our product, there was serious concern on the line of assembly of products. As it was our fault, I kept quiet while they were shouting & saying all the bad words. I informed them that analysis of the issue was going on at our plant and the issue would never repeat. We all were under tremendous stress. We were even not allowed to sit there. We all had started sweating and almost wet. After working sometime, there was lunchtime. All of us were hungry. There was a canteen at the customer end but we were required to purchase the coupons. I just verified my wallet and found that I had forgotten to bring enough cash for the coupon. I was with inspectors who were hungry too and they were needed to work another 4hours. It was my responsibility to arrange food for them. I started got sweating. To whom I should ask money. I was a supplier and it was our fault for the quality issue. The customer was upset and angry. I had enough money for two of my inspectors. But I was required to skip the food. I sent them for lunch. I was just waiting there on the premises. There was a customer (Supplier quality executive) on the same premises. He asked me about my lunch. I told him, “I don’t want to have lunch.” He insisted, “Come with me. We will go together.” Now I was required to tell the truth as I could not say no to him. Finally, I told him, “The fact is I forgot to bring cash. And no other option is here to purchase coupon.” I felt embarrassed to tell this to him. But he was very cool and kind. He just took out his wallet and gave me 500bucks and said “Don’t worry. Come, have lunch.” It was a very much embarrassing situation. But sometimes life teaches us to bow down to someone and leave aside our ego. Need teaches you to be on the ground and shows you the way to surpass it. The next day only I returned the money to him. But we cannot return the favor or help of somebody by any means. It remains attached with us for a lifetime.
Labels:

Comments

Post a Comment

Popular posts from this blog

Sacrifice

Human life is incomplete without sacrifice. But if we have no other option than to sacrifice something is not actually a sacrifice. It is called helplessness. It has an altogether different system. Also, sacrifice is always to give something and not taking out the life of anybody or anything. When we have lots of options by which we can possess more than what we have or there is no need to donate something to somebody but still if we sacrifice or donate for someone’s betterment is actually a sacrifice.  As human beings, we live in society. So it is our duty to donate what society needed. This donation can be small or big but it should be as per society’s requirement.   Donation by pure heart gives the best result in terms of real happiness and inner peace.  Suppose you are walking on the road with a vegan sandwich in hand. And you see a very poor small orphan boy, very hungry crying for food, ask you the sandwich. You already had food. But you have taken ...
Post a Comment
Read more

The purity of thought

  Everything in the world in its purest form becomes its best form. The water when achieves its purest form becomes the sweetest in the taste. When air is in its purest form it becomes the freshest air. The same thing happens with our minds as well. If you remove all your possessiveness from the mind, the mind works most beautifully. If your thoughts are pure, you become the best person.  Bhagwan Mahaveer, Lord Ram left everything and become God. Lord Jesus left this world on the cross and it became the symbol of Christians.  Lord Gautam Buddha also left his extra luxurious life as a king and became a saint. When your soul starts its purification, material possessiveness goes away from the soul.  There was a rich person living in a palace. He was a miser, would not spend a single penny extra, or would not help anybody. Once there was a flood in the town. His palace got immersed in water. He was on the top of the palace.  A man with a boat came and as...
3 comments
Read more

A Man of Principles

 I was employed by one company. The company had 50 employees. It is a partnership firm. They used to get job work from well-known OEM firms. Customers used to provide the raw materials, and we would process the parts. Then the customers would take back the finished products. In their logistic arrangements, the customer had a system for sending raw material as well as picking up processed material. So our job was to work efficiently because our efficiency was a direct profit to the owner. We used to have a very strict environment in the workplace. There would be a deafening silence when the owner arrived at the company. Nobody dared to say anything in front of him. Everyone used to be afraid of him. People who were new to the company initially despised him. But he had four old employees in whom he had great faith. They used to hold him in high regard. From them, I got to know that the owner is like a coconut. Though outside, he is an  extremely tough person,   he is a...
2 comments
Read more