Skip to main content

An unforgettable help

There was a quality issue with one product. The customer asked me to come and segregate the products in their line. As a supplier, we always treat the customer as God. I immediately ran to the Customer plant with two quality inspectors with me to segregate the material. The procedure for segregation was not easy. First of all, I informed the customer about our visit so that they can arrange our entry at the gate. We entered the premises. There were a lot of approvals required to segregate the material. Till that time we were just waiting outside of the office. Once permission was done, we entered the plant. The material was arranged. We started segregation. It was summer. We were feeling like we were burning in the chamber. In that, every manager of the different department of customer started questioning about the generation of the defect. Some even shouted that because of our product, there was serious concern on the line of assembly of products. As it was our fault, I kept quiet while they were shouting & saying all the bad words. I informed them that analysis of the issue was going on at our plant and the issue would never repeat. We all were under tremendous stress. We were even not allowed to sit there. We all had started sweating and almost wet. After working sometime, there was lunchtime. All of us were hungry. There was a canteen at the customer end but we were required to purchase the coupons. I just verified my wallet and found that I had forgotten to bring enough cash for the coupon. I was with inspectors who were hungry too and they were needed to work another 4hours. It was my responsibility to arrange food for them. I started got sweating. To whom I should ask money. I was a supplier and it was our fault for the quality issue. The customer was upset and angry. I had enough money for two of my inspectors. But I was required to skip the food. I sent them for lunch. I was just waiting there on the premises. There was a customer (Supplier quality executive) on the same premises. He asked me about my lunch. I told him, “I don’t want to have lunch.” He insisted, “Come with me. We will go together.” Now I was required to tell the truth as I could not say no to him. Finally, I told him, “The fact is I forgot to bring cash. And no other option is here to purchase coupon.” I felt embarrassed to tell this to him. But he was very cool and kind. He just took out his wallet and gave me 500bucks and said “Don’t worry. Come, have lunch.” It was a very much embarrassing situation. But sometimes life teaches us to bow down to someone and leave aside our ego. Need teaches you to be on the ground and shows you the way to surpass it. The next day only I returned the money to him. But we cannot return the favor or help of somebody by any means. It remains attached with us for a lifetime.
Labels:

Comments

Post a Comment

Popular posts from this blog

Humanity Pays Off

It was just another day. After a very hectic workload in the company, I was very much tired. At that time there were mobiles but not with common people. The Internet had started its influence and was capturing human beings like the British had captured India in history. Being an engineer, now I think you waste half of your youth life just thinking of job search, job change over, and its frustration. Unknowingly I started my journey on the same path.  Having tired though, I went to café… no..no not café coffee day. I went to an internet cafe to search and apply for jobs. This had become my daily routine to go to a cyber café and search for a job.  One fortunate day, I got a call for an interview. It was in some area in Pimpri Chinchwad. I was needed to go by city bus. As usual, I lied to my boss and got leave for health reasons. I went for the interview and it was good. But they told me that they will inform me results in one or two days. I was hopeful. With lots of th...
14 comments
Read more

Truth is stranger than fiction.

My boss, Anant, was of mid-thirty. He was a good guy and a jolly person. We were three in the office.  Myself Karan, working as a trainee engineer. And an assistant named Vaibhav. Whatever work was there, we used to distribute and do the work. But many times, we used to go to customer or vendor sites; there would be nobody in the office. So, Anant decided to have a receptionist for the office. He explained to us, “She will handle office documents and call management.” He told me to give an advertisement in a local newspaper in Pune. I and Vaibhav immediately completed the job. Boys will be boys. Both of us were very happy with the idea that one girl would be there with us for the next few days in the office.  Finally, the day of interviews came and one by one girls started entering for interviews. Anant had selected few girls for the interview. Vaibhav and I, both were so excited that we told Anant that there is no appointment with any customer as well as vendor. W...
6 comments
Read more

"A thief is a thief, whether he steals a cucumber or a diamond .”

Theft is a big profession in the world. From small level servants to big level people, can work under this profession. They earn a lot of tax-free money. I met lots of thieves in a different stages of my life. To take any object without the knowledge of the owner of the object is a theft. Every thief has his own reasons to do a theft.   I  was a child when I met a thief who used to take away children. That day, I was with my Aunt. We went to the dentist for some dental work. After that, we went to a medical shop. As I remember, I was just standing outside of the shop. My aunt was in the shop. A woman having one small child in hand came to me. She said “Come, I will give you chocolate” and she held my hand and started pulling me with her. I was so dumb that I had started walking with her silently. My aunt came back from the shop and to her surprise, I was not there on road. When she saw both sides of the road, she noticed that I was going with a lady wi...
6 comments
Read more